You can get HESCO Bill Online and for any issue Contact the HESCO helpline by calling the helpline number, emailing, visiting the official HESCO website, or in person to register your HESCO complaint or for any other inquiries. If you are living in any area under the serving jurisdiction of HESCO and want to register your complaints about power outages, billing disputes, new meter connection or transfer connection, transformer issues, or area electricity faults, you can contact the helpline. Check HESCO Payment Methods.
How to Contact HESCO Helpline
By the following means, you can use the helpline to solve your issue.
- Helpline number
- Email communication
- HESCO website online complaint portal
- Visiting the customer service center
Calling HESCO Helpline Number
You can register your HESCO complaint by calling the HESCO Universal Access Number (UAN) at 118 or 022-9260161. You should be mindful of the exact complaint you have to register, your contact number, your electricity bill’s 14-digit reference number, etc.
Use Email Communication
If you want to explain your complaint in detail, you can send an email to [email protected]
For quick resolution of your complaints, you should provide accurate details and send it to the directly concerned department if possible. You must keep track of your complaints to ensure they are in the system for the promised issue resolution.
Visit the HESCO Website
You can register a HESCO complaint by filling out the complaint registration form on the official HESCO website. In the coming section, a detailed procedure is described for you on how you can register your online complaint on the HESCO website.
Visiting Customer Service Centers
In some cases, where the complaint is about a certain area like an electricity fault or transformer issue, a few residents of that area can combine their efforts and visit the local customer service center. Through face-to-face interaction, they can better solve the issue of their area.
How to Register Online Complaint with HESCO?
You can successfully register your online complaints on the official HESCO website by following these steps.
Open HESCO Official Website
- Click on this link http://www.hesco.gov.pk/index2.asp and you will land on the homepage of the official website.
- Take the cursor to the “Contact Us” tab and click.
- In the drop-down, you will see the phone directory and complaints option.
- Click on Complaints, and you will be directed to the complaints page.
- This is another link to directly land on the complaints page of official website.
- http://www.hesco.gov.pk/complaint.asp,
Click on Consumer Complaint Management System (CCMS)
On the complaint-related page, click on the first option, “Consumer Complaint Management System (CCMS),” and you will land on the Pakistan Information Technology Company complaint management system page.
Here you will see two options on the right side:
- Register your complaint
- Track your complaint
To register your complaint, click on the “Register” tab, and you will see a registration form on the next screen.
Fill Registration Form
The first two bars will ask you to enter your 14-digit reference number and 12-digit mobile number. The other three sections of this form are about:
- Customer details
- Customer information
- Complaint details
When you enter the inquired information in all these sections then click on the “Register Complaint” option.
Your complaint is auto-acknowledged within 24 hours of form submission, and the department will start resolving your issue within 14 days of receiving the complaint. For more complex investigations, they may ask for more time to resolve the issue.
Track Your Complaint
Track the status of your complaints by clicking the Track your complaint option. After entering your reference number, the whole detail about your complaint will be shown on the screen.
HESCO Helpline Numbers
For your convenience, you can call these helpline numbers to report your complaint or any other issue.
| Name | Mobile |
| 01- HESCO Federal Complaint Cell | 033372192748 |
| 02- HESCO Federal Complaint Cell | 03372192749 |
| 03- HESCO Federal Complaint Cell | 03372192750 |
| 118-HESCO Helpline 01 | 03372192751 |
| 118-HESCO Helpline 02 | 03372192752 |
| 118-HESCO Helpline 03 | 03372192753 |
FAQs
How can I register a HESCO complaint?
Drop your complaint either by calling the UAN number or emailing your complaint to the following email address:
- HESCO UAN (Universal Access Number): 118
- HESCO Customer Services: 022-9260162
- HESCO Complaint Cell: 022-9260161
- HESCO Email: [email protected]
How long does it take to resolve my complaint on the HESCO helpline?
If you call the HESCO local helpline, they will send the staff to solve your problem within hours. If you have submitted your complaint via the complaint registration form online on their official website, it will take 14 days to resolve it.
What can I do if I am not satisfied with my complaint resolution?
If you don’t get a satisfactory resolution to your complaint, you can write a letter addressed to the CEO of HESCO and send it to the following address:
Chief Executive Officer,
Hyderabad Electric Supply Company,
WAPDA Complex, Hussainabad,
Hyderabad, Sindh, Pakistan
Conclusion
HESCO users can access the HESCO Helpline by calling the helpline number, emailing their complaint, submitting a complaint registration form online on the HESCO website, or visiting the local customer service center. For minor electricity outages, you can call the local helpline and report your issue. For more detailed issues, such as new connections, meter disconnections, or billing disputes, you can email or register your complaint online. Keep track of your complaints to ensure you receive the desired solution.